Communications I
In this foundational course on communication, participants discuss listening and speaking skills, social media, written responses, and public speaking. By breaking down barriers in communications, participants will be better prepared to communicate effectively with coworkers, managers, and the general public. Communications I and II can be taken in any order.
Who Should Attend
Those wishing to complete their Roads Scholar certificate or improve communication skills in the workplace.
Agenda
- Qualities of Great Communicators
- Barriers to Communication
- Listening Quiz
- Communication Model
- Build a Castle Exercise
- Targeted Communication Strategies
- Communication Checklist
- Building Trust
- Paraphrasing Exercise
- Reflecting Exercise
- Practice Scenarios
- Active Listening
- Mouse Traps Exercise
Fees: Roads Scholar and Road Master Courses
$95
for Local Agency Employees
$115
for All Others
NOTE: Payment is required in advance, except employees of the Kentucky Transportation Cabinet.
This course runs from 8:30 am to 3:30 pm. Registration begins at 8:00 am.
